Roberto Rosado, CSM

Roberto R. is an experienced Senior Application Support Engineer currently at Lumin Digital since March 2023, with a strong background in technical support and client relations. Previously held roles include Application Support Engineer at homegenius, Support Engineer at Fiserv, and Client Technical Support Engineer / Technical Account Manager, where responsibilities included managing support concerns for Online and Mobile Banking applications. Earlier experience includes positions as Client Support Rep II at Fiserv, Client Technical Analyst at CDK Global, Web Advisor at A Small Orange, Client Technical Analyst at Insight Global, and Customer Service Representative at AppleOne Employment Services, showcasing a diverse skill set in technical support, incident triage, change control management, and client communication.