GBTA | Global Business Travel Association
Susan Russell is a Sales Operations Manager at the Global Business Travel Association since July 2023, with a robust background in operations management and sales support. Currently serving as Assistant Vice President and Operations Manager at U.S. Bank since 2021, Susan oversees a team of 11 customer service managers and 170 front line bankers, focusing on performance goals and customer service excellence. Prior roles include Senior Director of Operations & Sales Support at The Go Solution, where Susan managed regulatory compliance and operational planning, and Sales Manager at SelectQuote Insurance Services. Susan holds a Bachelor of Science degree in Accounting & Finance from Southern New Hampshire University.
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GBTA | Global Business Travel Association
The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings organization headquartered in the Washington, D.C. area with operations on six continents. GBTA’s 9,000-plus members manage over $345 billion of global business travel and meetings expenditures annually. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts.