Carlos Rodriguez Arguelles

Carlos Rodriguez Arguelles has a strong background in customer engagement and management. Carlos is currently working as a Customer Director at Dominion Global, where they are responsible for implementing a complete customer transformation and developing a unique value proposition for the Spanish market. Prior to that, Carlos worked as a Customer Engagement Director at Capital Energy, leading the launch of a new retail business and contributing to the definition of a new value proposition for customers. Carlos also has experience as the Head of CRM, Customer Insights, Quality and Claims Ops at Iberia, where they led a CRM transformation program and turned the company into a more customer-centric organization. Carlos began their career at Accenture as a Strategy and CRM Senior Manager, advising clients on business solutions and transformation projects. Carlos also worked as a CRM Consultant at PwC, helping companies define and implement CRM strategies to improve efficiency and customer satisfaction.

Carlos Rodriguez Arguelles has an education history that includes an Executive Master's Degree in Digital Business from Esade in 2015. Prior to that, they obtained an MBA from the Universidad Autónoma de Madrid in 1999 and a degree in Business Administration from the same university from 1994 to 1998. Carlos also attended Lycée Français de Madrid from 1980 to 1994. No further information about their degree or field of study at Lycée Français de Madrid is provided.