Sergio Zalazar

Sergio Zalazar is an accomplished Program Manager specializing in Client Solutions at Global Excel Management Inc., where significant achievements include increasing claims handled from 5,200 in 2019 to 15,400 in 2022 while optimizing processes through Project Evo. Previously, as Director of Operations, Sergio developed an onboarding framework that shifted the organization towards larger clients, evidenced by an 83% increase in transactions. Sergio's experience also includes roles at APRIL as Claims/Operations Manager, where responsibilities involved creating a Front Office platform and managing operations in the LatAm region, and at QBE Seguros La Buenos Aires as Supervisor de Asistencias, contributing to the development of the Audax system. Earlier positions at ASSIST CARD involved complex case coordination and operator training. Sergio holds a Master's degree in Project Management and a Bachelor's in Business Administration from Universidad Tecnológica de México, and a degree in Musical Arts from Universidad Maimonides.