Pedro O.

Pedro O. has extensive work experience in the field of Salesforce administration and technical support. Pedro started their career at InsideSales.com, where they held various roles including Solutions Architect, Technical Architect, Premier Technical Support Engineer, and Product Specialist from August 2015 to July 2019. In these positions, they demonstrated expertise in configuring and troubleshooting Salesforce processes, handling customer inquiries, and providing technical solutions.

In 2019, Pedro joined Avetta as a Salesforce Administrator, where they were responsible for user management, permission updates, and resolving process errors. Pedro also managed the integration of Qualtrics to track NPS scores for customer service.

Currently, Pedro is working as a Senior Salesforce Administrator at Global Payments Integrated, starting from September 2021. Additional details about this role are not provided.

Pedro O. attended Utah Valley University from 2010 to 2012, where they earned an Associate of Arts and Sciences (A.A.S.) degree in General Studies. In addition to their formal education, Pedro has obtained several certifications in the field of Salesforce. Pedro became a Salesforce Certified Administrator in February 2019 and later acquired various Superbadges such as App Customization Specialist, Process Automation Specialist, and Security Specialist from Salesforce Trailhead Superbadges in August 2021. Pedro also achieved the prestigious title of Salesforce Ranger from Trailhead by Salesforce in June 2021.