Danielle King

Danielle King currently serves as the Voice Of The Customer Manager for UK&I at Global Payments Inc., a position held since November 2021, where responsibilities include leading a team, enhancing customer service skills, and managing various survey platforms while addressing escalations and shaping the vulnerable customer journey. Previous roles within Global Payments include Voice of the Customer Specialist, focusing on complaint management and social media channels, and Voice of the Customer Executive. Prior to joining Global Payments, Danielle held positions at Next and Virgin Atlantic, encompassing complaints resolution management and customer service advisory roles. Earlier experience includes working as a Travel Advisor at CO-OPERATIVE TRAVEL LIMITED and as Cabin Crew at Monarch Airlines. Danielle's education includes a degree in Travel and Tourism from Loughborough College, alongside mental health counseling courses and a BTEC National Diploma in Media Studies.