Eduardo Cavazos

Eduardo leads Global Telesourcing’s customer contact operations in Mexico. Educated as an engineer, Eduardo began working in the contact center industry during college to pay for his education. He quickly found a talent for the customer experience mission and has steadily advanced in the field over more than two decades. His early career includes tenures with such companies as Telcel and AOL, and he’s held frontline positions in customer care, retention, billing, and tech support.

Prior to joining Global Telesourcing, Eduardo served as Site Director for Teleperformance. He was responsible for launching and overseeing a new customer contact center in Costa Rica and he brings to his current role in Monterrey and León a deep understanding of contact center management and a track record of exceeding client expectations.