Francisco Gomez

Francisco Gomez has extensive experience in workforce management and coordination. Francisco is currently employed as a Workforce Manager at Global Telesourcing since December 2022. Prior to this, they worked at Johnson Controls as a Senior Workforce Coordinator from June 2022 to December 2022. In this role, they managed a team responsible for configuring, monitoring, and reporting on an automatic dialer system. Francisco also analyzed collection portfolios and created dashboards to show the financial impact. Before that, Francisco worked at Schneider Electric as a Workforce from October 2014 to July 2019. Here, they scheduled shared services for over 40K employees, created real-time performance dashboards, and managed employee databases. Francisco also played a role in developing tools for record management. Francisco's work experience also includes working as a Workforce Manager at Centris from October 2012 to August 2014, as a Workforce Specialist at Sutherland Global Services from 2009 to 2012, and as a Traffic Controller at Teleperformance Monterrey from 2006 to 2009.

Francisco Gomez pursued their education by attending UTEL Universidad from 2018 to 2020. During this time, they successfully obtained a degree in Licenciatura en Administración de Tecnologías de Información, specializing in the field of Administración de Tecnologías de Información.