Cheng Chou

Cheng Chou currently serves as the Director of Technical Support at Global Industrial Company since April 2024. Previously, Cheng held the position of Associate Director of Customer Success / Customer Service for the Americas at Oxford Nanopore Technologies from March 2020 to February 2024, managing a customer service team for a $200 million regional business. Prior experience includes serving as Senior Director of Sales Operations at Medicrea, supporting a $125 million business, and as Senior Director of Customer / Field Service APAC at Eppendorf Group, managing customer service for a $250 million yearly business. Cheng has also held roles at Luxottica as Call Center Manager, Commerce Bank as Assistant Branch Manager, and at Citi as Unit Manager. Educational qualifications include a Bachelor of Business Administration from LIU Post and an Associate's degree in Liberal Arts from Nassau Community College.