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Belkis E. Ventura Osorio

Strategic Customer Success Manager at Globalization Partners

Belkis E. Ventura Osorio has a diverse range of work experience. Belkis E. is currently working at G-P/Globalization Partners as a Sr Customer Success Manager, a position they started in April 2023. Prior to this, they worked as an Account Manager at the same company, starting in January 2022.

Before joining G-P/Globalization Partners, Belkis worked at Quantica BPO as a Site Operations Manager from September 2007 to July 2020. In this role, they led customer service and sales operations, implementing effective strategies based on performance analysis and achieving KPI goals. Belkis E. focused on enhancing productivity and quality in customer service and sales through metrics monitoring and problem resolution.

Belkis also gained experience as an Intake Specialist at Mayo Clinic from November 2005 to December 2006. Belkis E. interacted with Spanish/English patients, responded to calls generated by Health Campaigns, and scheduled appointments with counselors.

Belkis E.'searlier work experience includes a role as an Accounting Assistant at Monomeros Colombo Venezolanos S.A. from January 2003 to June 2005. Belkis E. contributed to the accounts payable process and organized bookkeeping associated with accounts payments for national providers.

Belkis E. Ventura Osorio has a diverse education history that reflects their commitment to continuous learning and professional development. In 2007, they enrolled in the Universidad Autónoma del Caribe, where they pursued a degree in Profesional en Negocios y Finanzas Internacionales. This degree focused on Business Administration and Management in a global context and was completed in 2012.

Seeking to enhance their knowledge and skills in the area of quality control, Belkis pursued further education at ICONTEC in 2019. During their time there, they completed a program in Quality Auditor ISO 9001:2015, which deepened their understanding of quality management systems.

Most recently, in 2020, Belkis attended the Universidad de La Sabana, where they focused on Digital Marketing and completed a program in this field. This program equipped their with the latest techniques and strategies in marketing, particularly in the digital realm.

Belkis E. Ventura Osorio's education history demonstrates their dedication to staying abreast of industry trends and acquiring the necessary skills to succeed in their chosen fields of study, including Business Administration, Quality Control, and Digital Marketing.

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Timeline

  • Strategic Customer Success Manager

    March 1, 2024 - present

  • Senior Customer Success Manager

    April, 2023

  • Account Manager

    January, 2022