Carlos Gutierrez

Carlos Gutierrez has a strong background in IT support, with their most recent role being Senior IT Help Desk Support at G-P/Globalization Partners since February 2023. Prior to this, they worked as an IT Global Help Desk Support at the same company from December 2021 to February 2023. Before joining G-P/Globalization Partners, Carlos was a Service Desk Analyst at Hasbro from September 2017 to December 2021. Carlos also held the same position at Avantika TI from August 2017 to November 2021. Carlos has experience in network technical support from their role at Total Play Enterprice from August 2016 to July 2017. In addition to their IT roles, Carlos has experience in the food and beverage industry as a Barista Team Leader at Le Pain Quotidien from June 2015 to June 2016 and as a Barista at Cielito Querido Café from June 2014 to April 2015. Carlos started their professional career as a Sales Representative at Movistar Mx from August 2012 to August 2013 and later worked as a Customer Support Agent at Santander from September 2013 to June 2014. Carlos brings a diverse skill set and expertise in IT support to their current role.

Carlos Gutierrez attended the Universidad del Valle de México from 2018 to 2021, where they obtained a degree in Ingeniería Sistemas y Tecnologías de Información with a focus on Ingeniería de software. In addition to their formal education, Carlos has obtained various certifications, including ServiceNow: Basic Administration from LinkedIn in January 2023, Modernizing the Service Desk from LinkedIn in December 2022, Intro to Service Management with ITIL® 4 from LinkedIn in July 2022, Kevin Mitnick Security Awareness Training from KnowBe4 in March 2022, Fundamentos Ciencia de Datos from Laureate Education, Inc. in August 2021, CCNA: Enterprise Networking, Security, and Automation from Cisco in April 2021, CCNA: Switching, Routing, and Wireless Essentials from Cisco in December 2020, Scrum Fundamentals Certified from Certificación Scrum Master México con ScrumStudy in September 2020, CCNA R&S: Introduction to Networks from Cisco Networking Academy in August 2020, and Windows 10 para educación from Microsoft in June 2018.