Innes Grigoras

Innes Grigoras has a diverse work experience spanning several companies. Innes started their career at Xerox Business Services as a Resource Planner from February 2013 to November 2014. Innes then moved on to Conduent, where they worked as a Programmes Management and Operations Control Manager from November 2014 to September 2017. At Conduent, they were responsible for implementing and managing parts of the client experience, ensuring quality practice, and identifying and resolving issues.

In 2017, Innes joined Amazon as a Manager. In this role, they defined operational metrics aligned with business goals, established processes for measuring and tracking these metrics, and drove continuous improvement. Innes also managed resources, capacity planning, and financial reporting. Additionally, they initiated process improvement projects and provided structured communication with stakeholders.

Currently, Innes is a part of Globalization Partners, where they started as a Strategic Account Manager in March 2021. In June 2022, they were promoted to Manager of Customer Experience. Details about their responsibilities in this role are not provided.

Overall, Innes Grigoras has a strong background in managing operations, driving improvement, and ensuring quality service delivery.

Innes Grigoras completed a Bachelor's degree in Communication and Public Relations at the Universitatea "Alexandru Ioan Cuza" din Iași from 2007 to 2010. Innes then pursued a Master's degree in Business, Management, Marketing, and Related Support Services from the same school, graduating in 2012.