Micaela Crespo

Senior Strategic Customer Operations Manager at Globalization Partners

Micaela Crespo has a diverse work experience spanning multiple industries. Micaela is currently working at G-P/Globalization Partners, where they have held various roles since 2019, including Strategic Customer Operations Manager and Global Operations Training Manager - Learning and Development. Prior to that, they were Manager, Global Operations EMEA and Operational Excellence Specialist. Before joining G-P/Globalization Partners, Micaela worked as a Client Success Associate at the same company from 2019 to 2020. In 2018, they took a six-month gap to travel and work on personal projects. Micaela has also worked as an Operations Analyst at SDL plc from 2016 to 2018 and as a Vantage 3rd Party Administrator / Pension Transfer Analyst at Hargreaves Lansdown from 2014 to 2016. Micaela's other previous roles include Sales Support Administrator at Affinity Financial Awareness, Customer Co-Ordinator at Kerry, Business Coordinator Life & Health at Swiss Re, International Business Development Executive at NextLevel Pharma, Trainee at Epicor Software Outsourcing, and Salesperson at Inditex, Zara.

Micaela Crespo's education history is as follows:

From 2005 to 2010, they studied at the University of Coimbra, Faculty of Economics, where they obtained a Bachelor's degree in Finance and Management.

In 2008 and 2009, Micaela participated in the Erasmus Programme at the University of Groningen, Faculty of Economics, focusing on Economics.

In 2011, they attended Swiss Re Europe and earned a certificate as a Business Coordinator L&H, specializing in Business Operations Support and Assistant Services.

The following year, in 2012, they participated in the Workshop Grow to Lead 2012 at Swiss Re Europe, where they focused on Workforce Development and Training.

In 2018 and 2019, Micaela attended Brentwood Open Learning College, where they obtained a Certificate in Project Management (Level 1) with a specialization in Project Management.

Additionally, Micaela has obtained a certification in Foundation Diploma in HR Practice from CIPD Qualifications. The specific month and year of when they earned this certification is not provided.

Links

Timeline

  • Senior Strategic Customer Operations Manager

    October 1, 2023 - present

  • Strategic Customer Operations Manager

    April, 2023

  • Global Operations Training Manager Learning And Development

    October, 2021

  • Manager Global Operations EMEA

    April, 2021

  • Operational Excellence Specialist

    June, 2020

  • Client Success Associate

    April, 2019