Susan Smith

Susan Smith has a diverse work experience spanning several roles and companies. Susan began their career as a Senior Data Processor/Administrator at The Crown Estate in 1984 and worked in that role until 1988. Susan then transitioned to an IT Support role at The Crown Estate from 1990 to 1995, where they focused on fault logging, troubleshooting, and hardware contracts. During this time, they also played a significant role in improving security infrastructure.

In 1995, Susan joined The Crown Estate as a Network Support Analyst, where they provided technical support, managed infrastructure, and ensured perimeter security through firewall administration and penetration tests. Susan continued in this role until 2012, gaining extensive experience in ITIL best practices and supporting the business and external partners.

In 2013, Susan worked briefly as an ISO27001 Consultant at South West London St.George's NHS Trust, where they reviewed and managed documentation, identified weaknesses in the ISMS framework, and provided recommendations for the Continual Service Improvement Program.

The following year, they joined AmicusHorizon Ltd as a Service Desk Incident Support - Technical, where they provided technical troubleshooting, supported clients within a virtual environment, and handled a wide range of remote devices and desktop/laptop technologies.

In 2014, Susan transitioned to Agilistix Ltd, where they worked as a Scrum Master/Agile Coach, presenting and coaching Scrum to external parties, assisting with Scrum Sprints, Artifacts, and Events, as well as presenting Kanban to IT Service Support Teams.

Finally, in 2015, Susan joined GlobalSign as a Project Administrator, and then transitioned to an ITIL Support Project Manager role in 2016. Currently, they hold the position of Global Operations Manager.

Overall, Susan Smith's work experience showcases their expertise in IT support, project management, ITIL best practices, and agile methodologies.

Susan Smith attended Upbury Manor Secondary School for an unknown duration of time. No degree or field of study information is provided. In addition, they have obtained several certifications such as Certified Scrum Master, Certified Scrum Product Owner, ISO27001 Certified ISMS Foundation Level, ITIL Foundation, Lean Organisation Management Techniques, PCI Awareness, Practitioner Certificate in Business Continuity Management, and Professional Scrum Master 1. The institutions and the specific months and years of obtaining these certifications are not mentioned.