Kevin Long is an experienced franchise partner at Gloria Jean's Coffees, managing two franchises since August 2016, where significant achievements include an 8% increase in average transaction values and sales through strategic operational adjustments. Prior to this, Kevin Long held multiple roles at GfK from 2000 to 2016, culminating in the position of Head of Global Operational Centres, overseeing over 300 staff and contributing to market research and strategy development. Earlier, as Operations Director for GfK Asia Pte Ltd, Kevin Long successfully launched a regional operations hub in Kuala Lumpur. Kevin Long holds a degree in Business, Computing, and Information Management from Western Sydney University, earned between 1989 and 1991.
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