Javier Alejandro Peraza Cabrera

Javier Alejandro Peraza Cabrera is a seasoned professional in customer service and operations management with extensive experience across various industries. As the Service Operations Manager and Call Center Manager at GLORY since February 2022, Javier has successfully enhanced service level agreements (SLAs) and agent productivity. Prior experience includes serving as Control Center Manager at Sensitech, where responsibilities encompassed client service operations for major companies, achieving a significant SLA improvement. Javier has also held managerial positions in customer service at Infracommerce and Marzam, implementing key processes that elevated customer experiences and operational efficiency. With a solid educational background in contact center management, human resources administration, and organizational psychology, Javier is adept at using strategic initiatives to drive performance and service excellence.