Balikis Jumah

Balikis Jumah has a diverse work experience in customer support and relations. Balikis most recently worked at Glover as a Customer Support Experience Lead, where they monitored CRM/Social Media Channels and ensured timely responses and resolutions to customer interactions. Before that, they worked as a Customer Support Specialist at Glover, where they focused on understanding customer relationship management and providing excellent customer experiences through inbound and outbound calls.

Prior to their time at Glover, Balikis worked at PATRICIA as a Customer Relations Officer from June 2020 to July 2021. Balikis also gained experience as a Telesales Executive at Oplace Nigeria, where they made persuasive calls to customers and generated leads for the sales team.

Balikis' earlier experience includes working as a Customer Service Representative at MultiChoice Group (Outcess) from January 2019 to February 2020, where they managed outbound and inbound calls and collaborated with their team to achieve common goals.

Balikis Jumah obtained a Bachelor's degree in Entrepreneurship And Business Management from the National Open University of Nigeria. Balikis pursued their degree from 2014 to 2018. In addition to their degree, Balikis Jumah has obtained several certifications. In December 2016, they became a Project Management Professional (PMP) from Azerty Consulting. Balikis further enhanced their skills by taking courses such as "Becoming a Product Manager" from Udemy in February 2022 and "Using G Suite App" from Patriciauniverse in October 2021. Most recently, in March 2022, they achieved the Certified Product Manager (CPM) certification from Treford institution.