Mark S.

Mark S. has over fourteen years of work experience in various roles. In 2021, they were the Director of CS Operations at Glue Up and Senior Customer Success Manager, where they managed over 200 North American customers, led 3 CS managers and 1 trainer in developing standard processes, and validated technical requirements for product enhancements. Mark was also the Assistant to the Vice President at Washington Corporations, where they assisted the Vice President in administrative and compliance tasks, with emphasis on domestic and international tax compliance for over 100 entities. In 2020, they were the Census Field Supervisor at the U.S. Census Bureau, where they supervised 5 teams of field agents ranging in size from 10-20, streamlined onboarding to train over 100 field staff, and developed research methodologies for difficult cases. In 2018, they were an Independent Consultant as a Real Estate Agent, where they instructed new and experienced agents in financial analysis, marketing and industry technology and processes, consulted agents on social media platforms and content creation, and developed educational videos with industry stakeholders. Mark was also the Veterans Outreach Coordinator at Catholic Charities of Central Texas, where they leveraged remaining grant funding to identify and engage key figures and organizations in the veteran services community across 25 counties in Central Texas. In 2016, they were the Financial Analyst at Little River Healthcare, where they structured data from multiple sources to facilitate transition of manual processes to a data warehouse, liaised with DW team to design front-end interfaces to capture operational data, and translated contractual information to logical variables and formulas. In 2014, they were the Owner of Diakonos Services, where they grew monthly revenue for a janitorial franchise from $0 to $12k within 18 months and evolved poorly structured data and nonexistent systems to support processes across the organization. In 2011, they were an Associate at Booz Allen Hamilton and a Senior Consultant at Octo, where they co-led discovery and establishment of a working group to prepare the Department of the Navy for financial audit, conducted current state, business requirements, and gap analysis, administered MS Access database to facilitate preparation for transition to MS SQL Server 2008, and performed technical analysis of alternatives for a non-technical audience. In 2007, they were a Consultant at Deloitte, where they supported a federal bureau in the preparation of financial statements, implemented process automations, and prepared and tested software and tools for planned changes to the client's financial management system.

Mark S. received a Bachelor's Degree in Business Administration and Management, General from the University of Florida between 2000 and 2003. Mark then went on to pursue a Master's Degree in Management of Information Technology from the University of Virginia between 2011 and 2012.