Jean Paul Reyes

Jean Paul Reyes has a diverse and extensive work experience spanning multiple companies and roles. Jean Paul started their career in 2003 at SPi Technologies as a Content Abstractor and later became a Quality Assurance Auditor. In 2006, they worked as a Process Executive at HSBC, before joining ACS, a Xerox Company in 2007. At ACS, Jean served as a Travel Expert and later became a Quality Assurance Analyst, where they played a key role in establishing quality assurance processes. In 2010, they moved to Xerox and held the positions of Customer Care Supervisor and Customer Care Manager, overseeing daily operations and leading the launch of new LOBs. In 2016, Jean joined TDCX as a CX Operations Manager, where they actively contributed to the launch of a travel and hospitality account and then progressed to become a CX Senior Operations Manager. In 2023, they joined Go2 as an Engagement Manager. Throughout their career, Jean has gained experience in managing teams, driving performance, and supporting operations across different regions and service tiers. Jean Paul has also been involved in strategic roles, assisting in managing performance, leading teams, and supporting the onboarding process.

Jean Paul Reyes obtained a Bachelor's Degree in Business Administration, Management and Operations from Pamantasan ng Lungsod ng Maynila. Jean Paul also holds several additional certifications, including "How to Be an Effective Remote Manager" and "Six Sigma Foundations" from LinkedIn, as well as certifications in various professional skills such as time management, collaboration principles, and inclusive leadership. Jean Paul Reyes has also obtained certifications as a COPC Certified Implementations Leader and Lean Six Sigma Green Belt, but the specific details regarding the institution and dates are not provided.