Emily Mason

Emily Mason is a CX Process + Strategy Specialist currently at GOAT Group, with prior experience as a CX Lead and CX Specialist at Grailed. Emily's background in customer experience began at the University of Oregon, where roles included Library Technician and LSA IV, focusing on patron support and resource management. Additional experience includes serving as a DJ at KWVA Eugene and organizing intern at the Civil Liberties Defense Center. Leadership skills were showcased as Director of the Student Labor Action Project, facilitating campaigns and fundraising. Emily holds a degree from the University of Oregon, following a high school diploma from St. Mary's Academy.