Alexandra Gold (Alex)

Alexandra (Alex) Gold has had extensive work experience in the customer success field. Alexandra (Alex) worked at GoCardless as a Manager on the Enterprise Customer Success Team, starting in May 2022. Prior to that, they worked at Gain Grow Retain, a community for customer success leaders, as a Member starting in June 2020. From August 2019 to April 2021, they were a Customer Success Director at Decibel, a Medallia company, where they specialized in measuring and improving online customer experiences. Before that, they worked at Yieldify in various roles, including Head of Beauty, Luxury & Lifestyle - Client Services & Strategy, Senior Global Customer Success Manager, Senior Enterprise Account Manager, and Account Manager. Alexandra (Alex) also worked at getmemedia.com as a Trade Marketing Executive and Marketing Executive, Goldassessors as a General and Marketing Assistant, Taylor Herring Public Relations as an Intern, and Event promotions as a Social Media and Brand Engagement specialist. Additionally, they had brief internships at NET-A-PORTER GROUP LTD and Freud Communications.

Alexandra (Alex) Gold began their education history in 2008 at St Albans Boys School (Co-ed 6th Form), where they pursued A-Levels until 2010. Alexandra (Alex) then went on to enroll at The University of Birmingham, where they completed their Bachelor of Science (BSc) in Business Management with Communications from 2010 to 2013.

In addition to their formal education, Alex has obtained certifications in Technology for Product Managers from LinkedIn in January 2021, and in Cybersecurity at Work from LinkedIn in August 2020.