Fernando Anguita Solas

Fernando Anguita Solas has a diverse work experience in the customer service industry. Fernando started at Atento in 2009 as a Contact Centre agent and later served as a Training Manager and Contact Centre Supervisor. In 2014, they joined Atento España as a Contact Center Manager, responsible for managing the outbound-inbound campaign of Telefónica in the South of Spain. In 2016, they became a Contact Center Manager at Atento, where they optimized sales and customer experience processes. Since 2018, they have held the position of Head Of Customer Care at GoDaddy, managing customer service for GoDaddy and Host Europe Iberia. Fernando has successfully optimized site processes, managed integration processes, and developed relationships with trade unions.

Fernando Anguita Solas completed their Law Degree at Universidad de Jaén from 1999 to 2003. Afterward, they attended a program called Preparacion oposiciones judicatura from 2003 to 2009 to prepare for becoming a judge. Fernando then pursued a Master of Business Administration (MBA) at INESEM Business School, which they completed in 2019. Alongside their formal education, Fernando has obtained several certifications, including "Become a Project Manager," "Managing Project Stakeholders," "Microsoft Project Quick Tips," "Project Management Foundations: Risk," "Project Management Foundations: Budgets," "Project Management Foundations: Communication," "Project Management Foundations: Ethics," "Project Management Foundations: Requirements," "Project Management Foundations: Schedules," "Project Management Foundations: Teams," "Customer Service: Knowledge Management," and "Communication Foundations." Fernando also holds a B2 Certificate in English from Cambridge Assessment English and a certification in Curso especializacion gestión equipos Alto Rendimiento from Atento. Additionally, Fernando's certification as a Licenciado en Derecho is mentioned, but details regarding the institution and the date of attainment are not provided.