Kauê Dalcin Giljum

Kauê Dalcin Giljum has held various roles in the IT sector since 2010. In 2021, they began working as the Head of Requirements and Analyst of Requirements for goFlux. From 2019 to 2021, they worked as an Analyst of Technology of Information for Fator RH. From 2016 to 2019, they worked as an Analyst of Technical Support for SAV Sistema de Automação Varejista. From 2015 to 2016, they worked as an Analyst of Service Desk II for Assistec Informática LTDA, where their duties included leading the technical support team for the Poupafarma client, managing backlogs, directing local attendances with Field Service resources, and managing service tickets. From 2013 to 2015, they worked as a Technical of Information for Assistec Informática LTDA, where their duties included registering and managing service tickets, evaluating preliminary problems, orienting users on technological resources, and managing inventory of replacement parts. From 2012 to 2013, they worked as a Post-Sale for Monticelli Buzzo Ser. Com. Prod. Elet. Ltda. - EPP, where their duties included attending to customers of the Extra hypermarket, triaging damaged products, issuing technical reports for exchanges, and providing technical orientation to customers. From 2010 to 2012, they worked as an Administrative Assistant for Colégio Monteiro Lobato, where their duties included administrative school processes, relationship with parents of students, relationship with the regional Board of Education, archiving and making school histories, and assisting various areas of the organization with digitization, document archiving, distribution of correspondence, and external services.

Kauê Dalcin Giljum attended Universidade Anhembi Morumbi from 2015 to 2018, studying Gestão de Sistemas de Informação. Kauê also obtained a certification in Marcas Pessoais from the same university in 2017. Additionally, they attended Universidade Santa Cecília to study Produção Multimidia. Kauê has obtained certifications from Alura, CertiProf, Udemy Brasil, SCRUMstudy - Accreditation Body for Scrum and Agile, Trainning Education, and FGV Brazil, covering topics such as Design Thinking, Scrum, Fundamentos na Lei Geral de Proteção de Dados LGPD, Banco de dados e SQL, Scrum Fundamentals Certified, Agile Scrum Foundation - ASF, LGPD - Lei Geral de Proteção de Dados, Fundamentos da Gestão de TI, and Sustentabilidade no Dia a Dia: Orientações para o Cidadão.