Karen Browne

Karen Browne is a seasoned professional in customer support management, currently serving as Senior Manager of Customer Support Experience at GoFundMe since May 2019, where responsibilities include enhancing customer access to support services and overseeing live support interactions.Previously led the GoFundMe Customer Support Happiness Team, which gained industry recognition for its quality of service. Karen's extensive experience spans roles such as Assistant Program Director at Public Consulting Group, Manager at AMN Healthcare focusing on efficiency in staff care housing, and Senior Manager for Support Operations at ACTIVE Network, where notable achievements included the creation of a cross-product Support Operations team. Early career highlights at Google involved managing customer support processes and developing policies for AdWords and Consumer Products. Karen obtained a Bachelor of Science degree in Business from the University of San Francisco.