Torrence Ruff

Torrence Ruff is an experienced leader in member services and retail operations, currently serving as the Director of Member Services at GoHealth, leading a substantial team of Team Managers and call center agents. With a progressive career at GoHealth, Torrence has also held positions such as Program Director and Program Manager, focusing on retention initiatives. Prior experience includes management roles at TCC Wireless (T-Mobile) and Comcast, where operational oversight and customer experience were central to success. Torrence began the career at Best Buy, honing skills in customer relationship management and sales. Educational background includes an Associate of Science degree in Business Administration and Management from Waubonsee Community College.