Roisin Miles

Roisin Miles has a diverse work experience spanning several industries. Roisin currently works at GoHenry as the Head of Member Services, a role they have held since May 2022. Prior to this, they served as the Member Services Manager for the same company from July 2018 to April 2022.

Before joining GoHenry, Roisin worked at Zenith Vehicles as the Customer Service Manager for over 11 years, from October 2006 to June 2018. In this role, they led a multi-skilled team to provide excellent customer service, achieving high customer satisfaction and net promoter scores. Roisin was also responsible for strategic planning and employee engagement.

Roisin took a career break in 2006 to go on a round-the-world trip. Prior to that, they worked at LeaseDrive Limited as the Purchasing Manager on a temporary contract from June 2005 to March 2006. Roisin'sresponsibilities included supplier tendering and contract compliance.

Roisin also worked at John Lewis Partnership as the Partnership Car Scheme Operations Manager from March 2004 to December 2004. In this role, they managed the car scheme for eligible partners, including administration, accounting, and relationship management with manufacturers and dealers.

Earlier in their career, Roisin worked at Waitrose Wine Direct as the Department Manager of Customer Service from November 2001 to March 2004. Roisin led a team of 42 employees and was responsible for call center operations, customer care, and fulfillment planning.

Roisin'sfirst job was at Prudential Life Assurance, where they worked as a Team Leader from March 1997 to November 2001. Roisin provided training and coaching in call handling and customer service, and was accountable for meeting productivity targets.

Overall, Roisin Miles has a strong background in customer service management and has demonstrated the ability to lead teams and deliver high levels of customer satisfaction.

From 1993 to 1996, Roisin Miles attended the University of Exeter. During this period, they pursued a Bachelor of Arts Honours degree in Accountancy Studies.