Sanjiv Chawla

Sanjiv Chawla possesses extensive experience in airport operations and customer service, notably serving as Vice President of Airport Operations and Customer Service at IndiGo from April 2017 to December 2021, where initiatives increased passenger satisfaction and addressed crises effectively. As AVP & Head of North Airport Operations, Sanjiv managed operations at 30 airports, including Delhi, and executed terminal migrations with minimal disruptions. Earlier, at Bangalore International Airport Ltd, Sanjiv improved customer engagement and established the Innovation Lab. With a long tenure at Air France-KLM, Sanjiv led customer experience projects, including the award-winning 'GLUE' program and coordinated significant events like the French presidential delegation's visit to India. Sanjiv's career began with roles at KLM and Singapore Airlines, following a graduation in Commerce from Delhi University.