Ezequiel Pablo Ortiz

Ezequiel Pablo Ortiz has a wealth of work experience. Ezequiel Pablo began their career in 2011 as a Technical Support for San Martin Medical Corporation, providing technical support service, managing telephone inquiries, and providing personalized attention. Ezequiel Pablo then moved on to Kenaz as a Technical Support, providing on-site technical support service and remote support for users/VIPs, with ticket management via Spiceworks, as well as comprehensive monitoring of infrastructure services. In 2013, they joined Volkswagen Argentina as a Technical Support Level 2, providing second-level technical support service and auditing incidents, generating relevant Troubleshooting, and documenting instructions and procedures via WIKI. Ezequiel Pablo then went on to Makro hyper wholesaler as a Helpdesk Level 2, managing tickets, incidents, and resolving problems. In 2017, they joined Wavy Global (now Sinch) as a Customer Service Analyst Level 2 LATAM and a Junior Operations Analyst for South Cone, analyzing internal customer requirements, automating and simplifying tasks, and tracking support issues to completion for B2C platforms. In 2021, they joined Mitto as a Customer Support Executive, providing corporate SMS technical support for international B2B companies. Currently, they are a Service Operations Analyst at GOintegro, providing second-level support for internal and external clients, managing the general backend of clients, configuring platforms, and managing users.

Ezequiel Pablo Ortiz has an extensive education history. From 2013 to 2017, they attended Universidad Tecnológica Nacional and obtained a degree in Computer Systems Technician, specializing in Computer Technology. From 2008 to 2012, they attended the same university and obtained a Higher Technician in Programming degree, also specializing in Computer Technology. In addition, they have obtained numerous certifications from LinkedIn, such as Conviértete en especialista en soporte IT, Cómo desarrollar la inteligencia emocional, IT Service Desk: Service Management, Liderazgo y trabajo en equipo, Pensamiento crítico, Pensamiento estratégico, Resolución de problemas empresariales, Técnicas de resolución de problemas, Administración de servidores Linux esencial, Aprende Jira, Aprende SCRUM, Aprende a usar la metodología Lean, Conviértete en especialista de servicio al cliente, Fundamentos de la gestión de proyectos ágil, Fundamentos de la programación: API y servicios web, Gestión de proyectos ágiles con Trello, GitHub para programadores, GitLab esencial, PowerShell 5 esencial, and Profundiza tus competencias en metodologías ágiles y Design Thinking.