Kessy Crater

Kessy Crater is an accomplished professional with extensive experience in customer success and experience management across various industries. Currently serving as the Lead Customer Success Manager at Reelevant since December 2023, Kessy previously held multiple roles at Sinch, including Head of Customer Experience & Strategy and Head of Customer Success, where responsibilities included team management, KPI definition, incentive plan development, and strategic customer management for major retail and banking brands. Earlier experience includes positions at myElefant as a Customer Experience Consultant and Senior Customer Success Manager, where Kessy focused on customer management and training, and roles at Ditto Bank, Ve Global, FRANCOISE SAGET, NomoSphere, Alma CG, and Pain et compagnie, contributing to marketing strategies, CRM campaigns, and customer onboarding processes. Kessy holds a Master's Degree in Relationship Management and Interactive Marketing from SupCareer and a Bachelor's Degree from EGC Martinique.