Abby Conrad

Abby Conrad, PSM, currently serves as Delivery Lead and Scrum Master at GBI, where responsibilities include leading a global Scrum team and overseeing user acceptance testing to ensure successful platform migrations. Previously, as a Quality Assurance Manager, Abby established a US-based QA team and implemented crucial QA processes. Experience at AgileThought as Lead Quality Assurance Analyst involved extensive testing of cloud architecture and project management for a web application that generated over $1 million in savings. Previous roles include Lead Quality Assurance Mobile Tester at Pegasus TransTech, where efficiency improvements were achieved through intelligent automation, and Lead Quality Assurance Analyst at Kforce Inc, where Abby was notably promoted within a short timeframe and played a key role in critical software development teams. Abby holds a Bachelor of Science in Business Administration with a concentration in Computer Information Systems from Appalachian State University.