Carol Gersten

Carol G. currently serves as Senior Vice President of Customer Success at Elsevier, leading global initiatives to enhance customer satisfaction and retention since September 2022. Prior to this role, Carol held several leadership positions including Chief Client Officer at Interfolio, Inc., where the focus was on managing a Professional Services team to support SaaS products for Higher Education. Previous experience includes serving as Chief Services Officer at Decision Lens and Vice President roles at Hobsons and Intelliworks, Inc. Carol's career began at Medimmune, Inc. as Associate Director of PMO, and Carol also has experience in program management at Blackboard Inc. and Manugistics, Inc. Carol holds an MBA from the University of Maryland and a BA in Communications from SUNY Oneonta.