Heather Strauss

Heather Strauss is an experienced professional in quality assurance and customer service, currently serving as a Senior Contact Center Quality Assurance Analyst at Golden Hippo since July 2021. Previous roles include Call Center Quality Assurance Analyst & Coach at Home Alliance, and various leadership and analytical positions at National Veterinary Associates, Viking Cruises, 4over, Inc., and Account Control Technology, Inc. Heather has a strong background in managing call quality and compliance across multiple industries, including education and healthcare, demonstrated through roles at Kaiser Foundation Health Plan and MedPoint Management. Educational credentials include a certification in Resolute Professional Billing from Epic University and a diploma from Crescenta Valley High School.