Michael Müller

Michael Mapfumo is a skilled Technical Support Lead at Asurion, specializing in troubleshooting and resolving complex mobile network tower issues since January 2023. Prior to this role, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues. Michael's earlier experience includes a position as a Data Research Analyst at Webhelp, where insights from client interactions were analyzed to improve customer service. Michael's educational background includes ongoing studies in Full Stack Web Development at 4Geeks Academy, along with an Associate's degree in Cinematography and Film/Video Production from SAE Institute and a certificate in Computing and Information System from Speciss College.