Ankur Sharma

Ankur Sharma has a diverse work experience spanning over two decades. Ankur is currently working at Thriwe as the Head of Operations, a role they started in June 2023.

Prior to their current position, Ankur worked at Bajaj Pay as the Head of Merchant Service Operations from December 2021 to October 2022.

From 2018 to 2021, they served as the Service Director - Global Contact Center Management at Mastercard. In this role, Ankur was responsible for various areas, such as back office operations, contact center management, client handling for international banks, technical troubleshooting, fraud monitoring, and compliance.

Before joining Mastercard, Ankur was associated with Aircel as the Vertical Head (Asst. General Manager) for Customer Assurance Experience and Escalations & Quality from 2011 to 2018. Ankur led a team responsible for handling outbound and inbound call centers, tele verification, and complaints and requests management for Delhi and Haryana Circle.

Ankur's career began in 2000 at Domino's, where they worked as an Associate Manager, handling day-to-day customer service operations, marketing events, and manpower requirements of the outlet.

Overall, Ankur Sharma has accumulated experience in operations, customer service, contact center management, and fraud monitoring throughout their career.

Ankur Sharma pursued a Bachelor's degree in Hospitality Administration/Management from Bangalore University between the years 1995 and 1998. Later, they completed their Master's degree in Business Administration, with a specialization in Marketing, from Pondicherry University from 2006 to 2008.