Jennifer Southan

Jennifer Southan has a diverse work experience spanning multiple industries. Jennifer has held various roles in customer support and management.

Jennifer's most recent position was as the Director of Tier 2 Customer Support at Olo, a company that provides on-demand ordering and delivery services to the restaurant industry. Prior to this, they held the role of Associate Director and Senior Team Lead in the same department. Jennifer joined Olo as a Customer Support Specialist, where they used their technical background to help customers succeed.

Before their time at Olo, Jennifer worked at MemberHub.com as the Vice President of Customer Support. In this role, they were responsible for creating support processes, implementing customer feedback channels, and developing help content. During their tenure, the customer base expanded from PTA units in five states to 12 states.

Earlier in their career, Jennifer was the Director of Customer Experience at TeamSnap, a team management software company. Jennifer led a team of agents, implemented self-service resources, and played a key role in the company's growth from less than $1M to over $12M in revenue.

Jennifer's work experience also includes a role as a Supervising Consultant at Impact Innovations (formerly Rapid Systems Solutions, Inc.), where they contributed to the development of a medical billing program for the Department of Defense. Jennifer gained extensive experience in client-server software development, system implementation, technical support, and training.

Overall, Jennifer Southan has a strong background in customer support and management, with a focus on leveraging technology to enhance customer experiences.

Jennifer Southan completed their Bachelor of Science degree in Information Systems from the University of Maryland Baltimore County between 1990 and 1994.