Joanna Johnston

Joanna Johnston is an accomplished leader in customer success and professional services, holding the position of SVP Customer Success at Gong and previously serving as Chief Customer Officer and VP of Global Professional Services at BigPanda. Joanna has extensive experience at Snowflake as VP of Professional Services for both North America and the West & Central regions. Prior roles include multiple senior director positions at ServiceNow, focusing on product readiness, global services, and services strategy. Joanna began the career at HP, progressing from Manager of Customer Assurance to Master R&D Product Manager. Educational credentials include participation in Executive Education programs at Stanford University Graduate School of Business and Harvard Business School, emphasizing the transformation of customer experiences.