Shaun Struckmann

Shaun Struckmann has extensive work experience in various roles within the customer support and operations field. Shaun has held positions at multiple companies including Gong, Salesforce, Dimension Data, U.S. Networks Inc., ePlus, Cisco Systems, Nortel Networks, and 3COM.

At Gong, Shaun currently serves as the Manager of Customer Support Operations, where they lead a team focused on creating positive customer interactions. Shaun is responsible for implementing cutting-edge software to enhance self-service, improve customer satisfaction, and manage the daily operations of the support organization.

During their time at Salesforce, Shaun worked as a Business Operations Manager. In this role, they were responsible for program management, creating and improving global programs, drafting technical and operational playbooks, and providing visibility to executive stakeholders through presentations and reports.

At Dimension Data, Shaun held several roles including Global Sr. Practice Leader, Global Solution Director Visual Communications, and Global Solution Development Manager. Shaun managed the development and support of voice and video products/solutions globally, leading the Unified Communications practice.

Shaun also has experience at U.S. Networks Inc. as a Senior Systems Architect, at ePlus as a Systems Engineer, at Cisco Systems as a Technical Marketing Engineer, at Nortel Networks as a Competitive Test Engineer, and at 3COM as a Solution Design Engineer.

Overall, Shaun Struckmann has a strong background in customer support operations, program management, and technical leadership, contributing valuable expertise to each organization they have worked with.

Shaun Struckmann obtained a Bachelor's Degree in Information Technology from Capella University from 2012 to 2015. In addition to their degree, they also hold several certifications: VMWare Certified Associate 6 and VMWare Certified Associate 6 - Data Center Virtualization, both obtained from VMware in November 2016; Cisco Certified Internetwork Expert, obtained from Cisco in August 2003; and Salesforce Certified Administrator, obtained from Salesforce in March 2017. Shaun also has a certification from Salesforce Trailhead, although the specific date of completion is not provided.