Mario Kevesic

Mario Kevesic has a diverse work experience spanning multiple industries. Mario started their career as a Computer Specialist at Brigham Young University, where they provided technical support and managed software agreements. Mario then worked as a Barista/Training Coach at Starbucks, where they trained new employees and maintained the store's interior design. Mario also served as an Assistant Manager at Nordstrom, supervising employees, organizing sales events, and handling customer complaints. At Virgin America, they worked as an Air Transportation Supervisor and InFlight Team Leader, providing exceptional customer care and receiving numerous commendations. In their most recent role at Nitro, Inc., Mario held various positions, including Customer Success and Support Associate, Team Lead, Global Manager, and Senior Manager. Mario achieved an impressive NPS score and developed quantitative metrics to improve product performance. Mario's skills include customer support, team management, training, and problem-solving.

Mario Kevesic obtained a Bachelor's degree in Sociology from Brigham Young University, where they studied from 2001 to 2006. In addition to their degree, they have also obtained certifications in Learning GDPR and Avoiding Phishing Scams from LinkedIn in June 2020 and April 2020 respectively.