Keith Castellanos

Keith Castellanos currently serves as Senior Maintenance Coordinator at Good Life Property Management, where responsibilities include coordinating maintenance work requests and communicating with property owners, tenants, vendors, and maintenance technicians. Prior to this role, Keith worked at Remitly as a Program Specialist, focusing on coaching and training related to service promises while also performing root cause analysis on volume trends. Earlier experience includes positions as a Sales & Customer Service Supervisor at Sitel, where hiring and onboarding new employees were key responsibilities, and roles ranging from Quality Assurance Trainee to Customer Service Agent, emphasizing performance measurement and customer satisfaction in service interactions.