Collections Manager

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.   GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Collection Manager oversees the company’s financial collection department. They supervise staff to ensure all money owed to the company is billed and received correctly and in a timely fashion. The manager is also responsible for the supervision of the collections staff. In addition, the Manager will also work closely with outside Collection Agencies as well as performing credit and collections.

Essential Job Duties & Responsibilities:

• Coordinate team responsibilities and processes to ensure maximize efficiency within your team
• Oversee the collection of outstanding payments within our personal finance department
• Create and implement strategies to increase the number of successful collections of outstanding debt
• Recruit, hire, train and evaluate potential team members based on projected collections
• Provide detailed reporting and analysis on collections efforts, trends and issues
• Implement credit policies and procedures that meet our corporate objectives

Required Skills, Knowledge & Abilities:

• Bachelor’s degree, preferably in finance OR equivalent work experience
• 4+ years management experience
• 3-5 years of direct experience managing a large call center
• Preferred 1-3 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills