Joey Grooms

Joey Grooms has a diverse work experience starting in 2002 with WageWorks, where they served as a Customer Support Supervisor. In this role, they managed and mentored the Customer Service Team, provided training to the technical staff, and oversaw the Call Center Staff across multiple locations.

From 2006 to 2011, Joey worked at Contactual, Inc. as a Tier II Technical Support Engineer and Implementation Engineer.

At CafePress.com, Joey held the position of Customer Success Manager from 2008 to 2011. In this role, they acted as the primary contact and trusted client advisor, launching the eBay Sales Channel and handling Salesforce administration tasks.

From 2012 to 2016, Joey worked at Asurion as an Applications Support Engineer Tier 3. Joey managed top-tier client accounts, built strong relationships, and developed a comprehensive training/knowledge base for issue resolution.

In 2017, Joey launched their own real estate business, Modern Real Estate, focusing on providing exceptional customer experiences. Joey secured new clients, closed home sale transactions, and received referrals based on their personalized approach.

At Upland Kapost, where Joey worked from 2019 to 2022, they served as an Application Support Analyst Tier 3 Lead – Customer Success Professional. Joey provided top-tier support to PSG client accounts, resolved escalated issues, and trained clients on product functionality.

Joey's most recent work experience is with GoodLeap, where they currently hold the position of Application Support Engineer.

Joey Grooms attended the College of San Mateo from 2001 to 2005, where they obtained an Associates of Arts degree. Joey'sfield of study was General Education with an emphasis on Psychology.