Johan Palermo specializes in leadership development, operations management, people management, training, project management, and process improvement. They served as a Senior Manager in B2B Sales Support at Concentrix from 2018 to 2024, following various roles at ServiceSource from 2016 to 2018. Johan also worked at IBM Malaysia as an Advisory Customer Fulfillment professional from 2010 to 2011 and was a Global Support Executive at HSBC from 2009 to 2010. Currently, they hold the position of SSC Manager at Goodpack, focusing on the operations and performance of the Shared Services Center since 2024. Johan earned a Bachelor of Business Administration in Management with Multimedia from Multimedia University in 2010.
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