Felipe Cine

Felipe Cine is a seasoned professional in customer experience and business process outsourcing management, with a current role as BPO Lead for Google Cloud, overseeing the full lifecycle of suppliers in Google Cloud Learning Services. Throughout a diverse career, Felipe has held significant positions at major companies including Google, Loft, banQi, DiDi, Uber, Nubank, and Vilarejo, where accomplishments range from building customer support teams from scratch to developing multichannel support strategies and managing large-scale operations. Felipe's educational background includes a Bachelor's degree in Business Administration from Pontifícia Universidade Católica de Campinas.