Nicole S.

Nicole S. is a seasoned professional with extensive experience in customer implementation and experience management. Currently serving as Senior Manager of Customer Implementation at Gorgias since January 2024, Nicole has previously held roles including Unsplash+ Artist Manager at Unsplash and Head of Customer Experience at Format. At Unsplash, the focus was on building and scaling the Unsplash+ contributor community, while at Format, Nicole successfully managed a global team and enhanced customer satisfaction metrics. Nicole's expertise includes community building, artist relations, operational excellence, and strategic planning, significantly contributing to product launches and revenue growth across various organizations.