Patrick Vannatta

Patrick Vannatta is a skilled Customer Success professional currently serving as Manager of Customer Success at Gorgias since August 2020. In this role, Patrick leads the Enterprise/Advanced Customer Success Team for the West Coast and APAC, focusing on training, coaching, and hiring for Customer Success Managers. Responsibilities include ensuring the team exceeds key performance indicators, implementing quality assurance and churn mitigation strategies, and enhancing team education on internal procedures. Prior experience at Gorgias includes roles as Senior Enterprise/Advanced Customer Success Manager and Enterprise/Advanced Customer Success Manager, where Patrick specialized in onboarding, mentoring, and driving customer adoption. Patrick also held various positions at Canto, including Account Manager and Sales Development roles. Patrick earned a Bachelor’s Degree in Business Communication from Arizona State University between 2016 and 2018.