Jyothi M

Jyothi M's work experience includes various roles in operations and client relationship management. Jyothi worked at WELNEXT as Deputy Vice President- Operations & Client Relationship, where they helped establish new client relationships, resulting in a 2X increase in revenue. Jyothi also worked at Bharti AXA General Insurance as the Head of Customer Service, where they transformed the cost center into a profit center and handled motor reporting, analytics, and contact center operations. Additionally, they worked at Genisys Group, Inc. as an Assistant Manager of Operations and at Aegis Limited as an Assistant Manager of Operations. Jyothi also held roles at Scicom MSC Bhd, Reliance BPO, and AOL, gaining experience in team leadership and customer care.

Jyothi M completed a 1 Year Part Time Executive General Management Programme from the Indian Institute of Management Bangalore in 2014. Prior to that, they pursued a Bachelor of Arts (BA) in Business/Managerial Economics from Bangalore University.

In addition to their formal education, Jyothi M obtained several certifications. Jyothi became ISO certified from Bharti AXA General Insurance in April 2011. In July 2009, they completed Six Sigma Green Belt training from Aegis Global. Moreover, they obtained Silver Training in Personality Development from Aegis Global in May 2008.