Jasmine Lim is a seasoned professional with extensive experience in program and project management, primarily within the customer experience and technology sectors. Currently serving as a Regional Program Manager at Grab since August 2019, Jasmine provides engineering and operations support for Customer Experience Contact Centers across Southeast Asia. Previously, as a Project Success Manager at Attribute Data, responsibilities included managing web and mobile analytics projects and consulting with clients to align business needs with project requirements. Jasmine's earlier tenure at NCS Pte Ltd spanned from 2011 to 2019, where roles included Consultant for Service Desk Transformation and Transition, focusing on customer service design strategies and service delivery automation, as well as Senior Specialist in Back Office Support, which involved workforce management and knowledge management. Jasmine holds a Bachelor's degree in Economics and Financial Studies from RMIT University and an education from Nanyang Polytechnic.
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