Allen Magri

Senior CX Analyst- Voice Of Customer Research At Grail at GRAIL

Allen Magri has diverse work experience in the field of market research and customer experience analysis. Allen currently works as a Senior CX Analyst at GRAIL, where they collaborate with the VP of CX/UX to develop a Voice of Customer program for early cancer detection blood tests. Their responsibilities include building CSAT/NPS/CES frameworks, creating surveys and conducting analyses for marketing and sales initiatives, and designing dashboards using Qualtrics. Allen also conducts ad-hoc research to support the development of CX and Market Insights programs.

Prior to GRAIL, Allen worked as an Insights Analyst at WEVO, a user research tool company that aims to improve product and marketing development by providing accurate user experience feedback. Allen was responsible for gathering and analyzing user experience data.

In the past, Allen served as a Market Research Insights Consultant at Trusted Talent and Senior CX Analyst at GRAIL. At Trusted Talent, they provided market research insights to various clients. At GRAIL, they contributed to the company's mission of early cancer detection by using next-generation sequencing and data science.

Before that, Allen worked as an Account Manager at Dynata, where they focused on providing insight research solutions. Allen also gained experience at UserZoom, where they served as a Researcher, Customer Enablement Manager, and Presales Solutions Engineer/Presales Market Research Consultant.

Earlier in their career, Allen worked at MyPoints as a Senior Market Research Project Manager, where they successfully managed projects for top-tier clients and exceeded revenue goals. Allen also gained experience as an Associate Consultant at Keynote Systems.

Overall, Allen Magri has a strong background in market research, customer experience analysis, and user research. Allen has demonstrated their expertise in various roles, contributing to the success of the organizations they have worked for.

Allen Magri attended San Francisco State University from 1998 to 1999, where they studied Industrial/Organizational Psychology. Later, in 2014, they joined The A.C.T. Conservatory, focusing on Acting/Theater Arts.

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Timeline

  • Senior CX Analyst- Voice Of Customer Research At Grail

    April, 2022 - present

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