Cpxp Amy Stathakopoulos

Amy Stathakopoulos, CPXP has a diverse work experience spanning across various industries. Amy is currently serving as the Associate Director, Customer Experience Architect at GRAIL since June 2022. Prior to this, they held the position of Sr. Manager, UX Writer & Product Content Strategy at Hero from December 2021 to April 2022. In this role, they were responsible for creating in-product messaging, interface copy, and other content for the customer support team. Amy also conducted audits of existing product language to identify areas of improvement.

Before joining Hero, Amy worked at Evidation Health as the Manager, Participant Engagement & Support from January 2017 to December 2021. During their time there, they built and scaled the Participant Engagement team, designed patient educational materials, and developed strategic participant communications.

Amy's previous work experience includes a role as a Health Coach at Restore Health from June 2015 to December 2016, where they regulated patient onboarding and performed monthly check-in calls. Amy also served as a Member Care Coordinator | Nutrition Counselor at JumpstartMD from July 2012 to June 2015, conducting patient consultations and building strong patient relationships.

Additionally, Amy has experience in public health emergency preparedness and response. Amy worked as a Long-Term Care Outreach Coordinator (Public Service Aide) at the San Francisco Department of Public Health from January 2011 to July 2012. In this role, they proactively coordinated emergency preparedness working groups and provided administrative support for grant activities.

Amy's work experience showcases their expertise in customer experience, UX writing, participant engagement, and public health emergency preparedness.

Amy Stathakopoulos, CPXP, has a diverse education background. Amy obtained a Bachelor of Science (B.S.) degree in Clinical Nutrition and Women and Gender Studies from the University of California, Davis, where they studied from 2006 to 2010. Following their undergraduate studies, they went on to pursue a Master of Public Health (MPH) degree in Health Policy and Management at the University of California, Berkeley, from 2018 to 2022.

In addition to their academic achievements, Amy has also obtained certifications to enhance their professional skills. Amy earned the Certified Patient Experience Professional (CPXP) certification from the Patient Experience Institute in April 2019. This certification demonstrates their expertise in providing exceptional patient experiences. Amy has also received training in Human-Centered Service Design through IDEO U, although the specific details about the obtained month and year are unavailable.