Tera Olson

Tera Olson has extensive work experience in the telecommunications field. Tera currently works at GRAIL as part of the Accounts Team. Previously, they worked at the State of Montana Department of Administration as a Senior Telecom Specialist, handling voice support and various telecommunications tasks for state agencies. Tera also worked at DB Schenker, Inc. as a Senior Telecom Analyst, implementing cost-saving measures and troubleshooting network connectivity. Tera's experience also includes roles at Level 3 Communications, TerumoBCT, American Express, Ajilon & Phillips, General Communications Inc., AT&T Local Services, and Sight & Sound Distributors, where they worked in various telecom-related positions, such as contractor, network cost specialist, process analyst, and accounts receivable manager. Throughout their career, Tera has demonstrated proficiency in telecom systems, billing support, telecom cost analysis, call center management, and vendor relationship management.

Tera Olson holds an Associate's Degree in Business Administration, Management and Operations from San Diego Mesa College, which they completed in 1990. Before attending college, Tera completed their high school education at East Anchorage High School. In addition to their academic qualifications, Tera also obtained several certifications related to customer service and continuous improvement. Tera completed various courses in customer service, such as "Build Your Skills In Customer Service," "Building Rapport with Customers," and "Customer Service Foundations" through LinkedIn. Tera also completed a certification in "Creating a Culture of Continuous Improvement" through LinkedIn in October 2022. Furthermore, Tera acquired knowledge in ISO Audit and Compliance and Sarbanes-Oxley (SOX) Internal Audit and Financial Advisory. Additionally, they hold a Green Belt in Six Sigma from the Management and Strategy Institute.